Return and Refund

Return and Refund Policy

At Plain T-Shirt Bazaar, customer satisfaction is our top priority. We want you to be completely happy with your purchase of our plain and printed t-shirts and hoodies. If you are not satisfied with your order, this Return and Refund Policy outlines the process and conditions under which returns and refunds are accepted.

Please read this policy carefully before making a purchase. By placing an order on our website, you acknowledge and agree to the terms outlined in this policy.

1. Return Eligibility

1.1 General Return Window

We accept returns within (24 hours) from the date of delivery for eligible items. Returns requested after this period will not be accepted.

1.2 Conditions for Returns

To be eligible for a return, items must meet all of the following conditions:

• The item must be unused, unworn, and unwashed
• The item must be in its original condition with all tags attached
• The item must be in its original packaging or a suitable protective package
• The item must not show any signs of wear, damage, alterations, or washing
• Proof of purchase (order confirmation or invoice) must be provided

1.3 Eligible Items for Return

The following items may be returned within 24 Hours if they meet all the conditions listed above:

• All T-shirts (all colors and sizes)
• All Hoodies/Jackets (all colors and sizes)

1.4 Non-Returnable Items

The following items are NOT eligible for return or refund under any circumstances, except in cases of manufacturing defects or shipping damage:

• Printed t-shirts and hoodies: All items with printed designs, graphics, or customizations
• Sale items: Any products purchased during sales, promotional offers, or at discounted prices
• Clearance items: Products marked as clearance or final sale
• Items purchased using discount codes or coupons: Products bought with any promotional codes or special offers
• Items that have been worn, washed, or used in any way
• Items with missing tags or damaged packaging (caused by customer)
• Items purchased more than 24 Hours ago (from delivery date)

1.5 Exceptions to Non-Returnable Items

Printed t-shirts, hoodies, and sale items may be eligible for return or replacement ONLY if:

• The item is damaged during shipping
• The item has a manufacturing defect
• You received the wrong item (incorrect size, color, or product)

In such cases, you must contact us within 24 hours of delivery with appropriate evidence (photos/videos).

2. How to Initiate a Return

If you wish to return an eligible item, please follow these steps:

2.1 Contact Customer Support

Contact our customer support team within (24 hours) of receiving your order via:

• Email: [support@plaintshirtbazaar.com]
• Phone: [7478123668]

Provide the following information:

• Your order number
• The item(s) you wish to return
• Reason for return
• Clear photographs of the item(s) showing condition and tags
• For damaged or defective items: Photos/video of the parcel opening and the defect

2.2 Return Authorization

Once we review your return request and confirm eligibility, we will issue a Return Authorization (RA) number within 24-48 hours and provide detailed return instructions, including the return shipping address.

Important: Do not ship any items back to us without obtaining a Return Authorization number first. Unauthorized returns will not be accepted or refunded.

2.3 Packing Your Return

• Pack the item(s) securely in their original packaging or suitable protective packaging
• Include the RA number clearly visible on the outside of the package
• Include a copy of your order confirmation or invoice inside the package
• Ensure all tags are attached and the item is in original condition

2.4 Shipping Your Return

• Ship the return package to the address provided by our customer support team
• We recommend using a trackable shipping service and retaining your shipping receipt
• The package should be shipped within 2 days of receiving the RA number

2.5 Return Shipping Costs

Customer Responsibility:

• If you are returning an item due to change of mind, wrong size selection, or any reason other than our error, you are responsible for return shipping costs

Our Responsibility:

• If the return is due to our error (wrong item sent, damaged item, defective product), we will cover the return shipping costs or arrange for a pickup at no cost to you

3. Inspection and Processing

3.1 Return Inspection

Once we receive your returned item, our quality control team will inspect it within 2-3 business days to verify that:

• The item meets all return conditions
• The item is in its original, unused condition
• All tags and packaging are intact
• The RA number is included

3.2 Approval or Rejection

After inspection:

• If Approved: We will process your refund or send a replacement (if applicable) within 5-7 business days
• If Rejected: We will notify you via email with the reason for rejection. The item will be sent back to you at your expense, or you may choose to forfeit the item

Common reasons for rejection include:

• Item has been worn, washed, or used
• Tags have been removed or packaging is damaged
• Return window (24 Hours) has passed
• Item is non-returnable (printed items, sale items, etc.)

4. Refunds

4.1 Refund Eligibility

Refunds are issued only for returns that:

• Meet all return eligibility criteria
• Are received within 24 Hours from the delivery date
• Pass our inspection process
• Are not printed items or sale items (unless defective)

4.2 Refund Method

• Refunds will be processed to the original payment method used for the purchase
• For cash-on-delivery orders, refunds will be processed via bank transfer (you must provide bank account details)

4.3 Refund Processing Time

• Once your return is approved, refunds will be initiated within 5-7 business days
• Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to reflect in your account
• You will receive an email confirmation once the refund has been processed

4.4 Refund Amount

• Full refunds include the product price only
• Original shipping charges are non-refundable unless the return is due to our error
• Return shipping costs are deducted from your refund (if applicable)
• Processing fees charged by payment gateways may be non-refundable

4.5 Partial Refunds

We may issue a partial refund in the following situations:

• The item shows signs of use or minor damage not caused during shipping
• Original packaging is damaged or missing (caused by customer)
• Tags have been removed but the item is otherwise in good condition
• Only some items from a multi-item order are eligible for return

The partial refund amount will be determined at our discretion based on the condition of the returned item.

4.6 Non-Refundable Charges

The following are non-refundable:

• Shipping and handling charges (unless return is due to our error)
• Gift wrapping or special packaging fees
• Expedited shipping fees
• Payment gateway processing fees

5. Exchanges

5.1 Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style:

1. Return the original item following the return process outlined above
2. Once your return is approved and refund is processed, place a new order for the desired item
3. This ensures you receive your preferred item without delays

5.2 Exchanges for Defective Items

If you received a defective or damaged item, we will send you a replacement at no additional cost. Please contact us within 24 hours of delivery with photographic or video evidence.

6. Damaged, Defective, or Incorrect Items

6.1 Reporting Timeframe

If you receive a damaged, defective, or incorrect item, you must report it to us within 24 hours of delivery. Claims reported after 24 hours may not be accepted.

6.2 Required Evidence

To process your claim, please provide:

• Parcel opening video (highly recommended for damaged items)
• Clear photographs showing:
  • The outer packaging and shipping label
  • The damaged or defective area
  • The entire product with tags attached
• Your order number
• Detailed description of the issue

6.3 Resolution Options

For damaged, defective, or incorrect items, we will offer one of the following solutions:

• Replacement: We will send you a replacement item at no additional cost
• Full Refund: We will issue a complete refund including shipping charges
• Store Credit: Credit for use on future purchases (if you prefer)

We will cover all return shipping costs for such cases or arrange a pickup from your location.

6.4 Manufacturing Defects

Manufacturing defects include:

• Stitching coming apart or unraveling
• Fabric tears or holes present upon delivery
• Color bleeding or fading before first wash
• Misprinted or poorly printed designs (for printed items)
• Incorrect sizing (significantly different from size chart)

Normal wear and tear or damage caused by washing, improper care, or misuse is not covered under defects.

7. Order Cancellations

7.1 Cancellation Window

You may cancel your order within 6 hours of placing it, provided the order has not yet been processed or shipped.

7.2 How to Cancel

To cancel your order:

• Contact us immediately via email or phone with your order number
• Cancellation requests received after 6 hours or after the order has been shipped cannot be processed
• Once an order is shipped, you must follow the return process if you no longer want the items

7.3 Cancellation Refunds

• If your cancellation is processed before shipping, you will receive a full refund within 5-7 business days
• Payment gateway processing fees (if any) may be non-refundable

8. Sale Items and Promotional Purchases

8.1 No Returns on Sale Items

Items purchased during sales, promotional events, or at discounted prices are FINAL SALE and cannot be returned or refunded for any reason except:

• Manufacturing defects
• Damage during shipping
• Incorrect item delivered

8.2 Discount Codes and Coupons

Products purchased using discount codes, coupon codes, or promotional offers are not eligible for return or refund, except in cases of defects or shipping damage.

8.3 Clearance Items

All clearance items are sold “as-is” and are non-returnable and non-refundable under any circumstances, except for defects or damage.

9. Restocking Fee

• We do not charge a restocking fee for eligible returns that meet all conditions
• However, if an item is returned in unsatisfactory condition or without proper authorization, we reserve the right to charge a restocking fee of up to 20% of the item value

10. Lost or Stolen Packages

10.1 Delivery Confirmation

We are not responsible for packages that are lost, stolen, or damaged after they have been delivered and marked as “delivered” by the shipping carrier.

10.2 Customer Responsibility

Once a package is delivered to the address you provided:

• It is your responsibility to ensure someone is available to receive it
• We recommend providing a secure delivery location
• Consider requesting signature confirmation for high-value orders

10.3 Filing Claims

If your package shows as delivered but you did not receive it:

• Contact the shipping carrier first to file a claim
• Provide us with the carrier’s investigation report
• We will assist in the investigation process but cannot guarantee a refund or replacement

11. Gift Returns

11.1 Return Process for Gifts

If you received a Plain T-Shirt Bazaar product as a gift and wish to return it:

• You may return the item following the same return process within 24 Hours of delivery
• Proof of purchase may be required (gift receipt or order number from the gift giver)

11.2 Gift Refunds

• Refunds for gift returns will be issued as store credit or a gift voucher of equal value
• The store credit can be used for future purchases on our website
• The original purchaser’s payment method will not be refunded

12. Important Notes and Conditions

12.1 Quality Check Before Dispatch

All orders are thoroughly checked for quality before dispatch. However, if you notice any issues upon delivery, please contact us immediately within 24 hours.

12.2 Hygiene and Safety

For hygiene and safety reasons, we cannot accept returns of items that have been worn, washed, or show signs of use. This policy protects all our customers.

12.3 Policy Modifications

We reserve the right to modify this Return and Refund Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website after any changes indicates acceptance of the updated policy.

12.4 Compliance with Laws

This policy complies with applicable consumer protection laws in India. Your statutory rights are not affected by this policy.

13. Contact Us

If you have any questions about our Return and Refund Policy or need assistance with a return, please contact us:

Plain T-Shirt Bazaar

Customer Support Email: [support@plaintshirtbazaar.com]
Customer Support Phone: [7474123668]

Customer Support Hours:
Monday – Saturday: 10:00 AM – 6:00 PM IST
Sunday: Closed

We are committed to resolving all return and refund requests fairly and promptly. Please allow up to 48 hours for a response to your inquiry.

Thank you for shopping at Plain T-Shirt Bazaar. We appreciate your business and strive to provide you with the best products and customer service!